Social media has provided a platform for people to air their opinions on different subjects, including businesses. It’s crucial to keep track of what is being said. Whether it’s positive or negative, keeping track of your clients’ comments helps you render better services and work on your weaknesses. One can monitor relevant information regarding their business.
Factors to Maintain Effective Social Media Monitoring
1. Identify your reason for monitoring
Numerous reasons may lead to social media monitoring, including:
- Determine peoples’ perceptions of your brand.
- Control negative views.
- Use social media as a customer service tool.
- Meet your customers’ demands.
2. Know if you have an active audience
Since there are multiple channels, it’s essential to identify which media your audience uses. It allows you to increase awareness with them and engage when necessary.
3. What are the key phrases to monitor?
Most social media monitoring tools work by using keyed-in phrases. They may be a company’s name, products, competitors, or terms related to a particular industry. Identify a suitable phrase that aligns with your monitoring goals.
4. Have a respondent
Social media entails conversations. Ensure you have a response to your audience. They should have an understanding of your business and professional work ethics.
5. Use influencers
Find passionate individuals on your brand. They are essential in helping you spread the word regarding your brand as they have a considerable following and command.
Suitable Tools to Ensure an Effective Monitoring
Social media can be done manually by anyone. However, the process will consume a lot of time since you have to build a reporting dashboard on your findings. There are several tools to ensure you achieve more within a short period while identifying important information.
1. Hootsuite
Search streams present in the Hootsuite dashboard ensure you monitor relevant conversations to your business. Relevant factors such as keywords, locations, hashtags can be used to monitor people’s opinions. Hootsuite allows you to share the streams with your team to allow them access to the information. One can allocate a suitable member to respond to queries and complaints.
2. Google Alerts
With Google alerts, one can monitor an entire web for mentions of a company, competitor, or product once you sign in to your Google account and visit Google alerts to type a good keyword or phrase in the search box. Once Google finds results relevant to your search criteria, they will notify you. Google alerts allow you to set alerts for specific regions and languages.
3. Talkwalker
This tool is known to monitor data across multiple sources since it uses over 50 information filters. Talkwalker ensures you can quickly analyze comments, brand sentiments, and other vital elements.
4. Reputology
Reputology is user-friendly, which makes its management easy. It helps you to manage your company’s image by monitoring major review sites. This tool allows you to monitor various activities across numerous storefronts and locations. Additionally, one responds fast through quick links.
5. Mentionlytics
Mentionlytics allows you to view sentiments regarding your brand. It scans different web content with the mention of your brand, making it easy to identify issues that need to be addressed.
How NetBase Quid could Help Businesses Achieve More
Being a social media analytics platform Netbase Quid is a reliable tool for a business willing to go the extra mile to achieve its targets. Using the right social media monitoring tools, companies can have more time to improve their services and products. There are numerous tools in the market promising excellent service delivery. Netbase Quid analyzes each of these tools to ensure they offer value for your money. Each tool plays a different role; hence, it’s essential to identify why you carry out social media monitoring to choose a suitable tool.
